Back to accountsQIMid-MarketAdoption
Quarry Industrial
Manufacturing · Owned by Priya Shah
71/ 100
HEALTH SCOREMonitor
ANNUAL RECURRING REVENUE$69KMid-Market account
RENEWAL93 days2 Dec 2026 · 72% likelihood
ACTIVE SEATS82 / 13561% utilization
LAST MEANINGFUL CONTACT24 days agoExpected cadence: 25 days
EXPLAINABLE HEALTHHealth score breakdown
Every component is deterministic and traceable to customer signals.
Weighted score: 71Product AdoptionActive seats, core feature depth, and weekly usage trend6030%
EngagementContact recency and stakeholder engagement trend6720%
Value RealizationOnboarding progress, blockers, and time to first value10015%
SentimentCustomer sentiment and CSAT7115%
Support ExperienceOpen-ticket load and critical issue severity7010%
CommercialRenewal likelihood, timing, and expansion signals7210%
NEXT BEST ACTION
Recommended focus
P3Schedule a focused adoption review
Product engagement is below the expected level for this stage.
61% seat utilization-4% weekly usage trend3/5 core features adopted
- Goal
- Identify blockers and agree on a measurable adoption plan.
- Channel
- CSM-led adoption review
- Deadline
- Within 10 business days
PRODUCT ADOPTION
Usage and capability depth
→ -4%6 assistants3 workflows3 knowledge sources ONBOARDING & VALUE
Value realization
100%
✓Contract Signed
✓Technical Setup
✓Training
✓First Value
✓Complete
- Current stage
- Complete
- Time to value
- Complete
- Days since signup
- 541
- Target completion
- 2 May 2025
RELATIONSHIP & SUPPORT
Customer signals
SentimentNeutral7.6/10 CSAT COMMERCIAL
Renewal & expansion
- ARR
- $69K
- Renewal date
- 2 Dec 2026
- Days remaining
- 93
- Expansion signal
- Not currently
CUSTOMER HISTORY
Recent timeline
Latest 3 eventsCustomer touchpointLast recorded customer conversation.
7 Aug 2026 Support case updated2 issues remain open.
11 Aug 2026 Health score recalculatedUsage trend moved to stable.
25 Jul 2026