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Pulse Networks
IT Services · Owned by Owen Brooks
96/ 100
HEALTH SCOREHealthy
ANNUAL RECURRING REVENUE$126KEnterprise account
RENEWAL154 days1 Feb 2027 · 96% likelihood
ACTIVE SEATS225 / 26087% utilization
LAST MEANINGFUL CONTACT7 days agoExpected cadence: 18 days
EXPLAINABLE HEALTHHealth score breakdown
Every component is deterministic and traceable to customer signals.
Weighted score: 96Product AdoptionActive seats, core feature depth, and weekly usage trend9330%
EngagementContact recency and stakeholder engagement trend9820%
Value RealizationOnboarding progress, blockers, and time to first value10015%
SentimentCustomer sentiment and CSAT9215%
Support ExperienceOpen-ticket load and critical issue severity9610%
CommercialRenewal likelihood, timing, and expansion signals10010%
NEXT BEST ACTION
Recommended focus
P3Explore additional seats and a second-team rollout
Strong adoption, sentiment, and usage momentum indicate credible expansion readiness.
87% seat utilization+20% weekly usage trend5/5 core features adopted
- Goal
- Validate a qualified expansion path without disrupting customer value.
- Channel
- Value review + discovery
- Deadline
- Within 10 business days
PRODUCT ADOPTION
Usage and capability depth
↗ +20%Seat activation225 of 260
22 assistants12 workflows5 knowledge sources ONBOARDING & VALUE
Value realization
100%
✓Contract Signed
✓Technical Setup
✓Training
✓First Value
✓Complete
- Current stage
- Complete
- Time to value
- Complete
- Days since signup
- 512
- Target completion
- 31 May 2025
RELATIONSHIP & SUPPORT
Customer signals
EngagementIncreasing↗ Increasing SentimentPositive9.5/10 CSAT COMMERCIAL
Renewal & expansion
Expansion potential- ARR
- $126K
- Renewal date
- 1 Feb 2027
- Days remaining
- 154
- Expansion signal
- Qualified
CUSTOMER HISTORY
Recent timeline
Latest 3 eventsCustomer touchpointReviewed progress against success outcomes.
24 Aug 2026 Product adoption milestone5 core features are now in active use.
12 Aug 2026 Health score recalculatedUsage trend moved to increasing.
26 Jul 2026