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Lattice Freight
Logistics · Owned by Priya Shah
53/ 100
HEALTH SCOREAt Risk
ANNUAL RECURRING REVENUE$57KMid-Market account
RENEWAL351 days17 Aug 2027 · 70% likelihood
ACTIVE SEATS14 / 10014% utilization
LAST MEANINGFUL CONTACT10 days agoExpected cadence: 25 days
EXPLAINABLE HEALTHHealth score breakdown
Every component is deterministic and traceable to customer signals.
Weighted score: 53Product AdoptionActive seats, core feature depth, and weekly usage trend3130%
EngagementContact recency and stakeholder engagement trend9220%
Value RealizationOnboarding progress, blockers, and time to first value515%
SentimentCustomer sentiment and CSAT7015%
Support ExperienceOpen-ticket load and critical issue severity7010%
CommercialRenewal likelihood, timing, and expansion signals7010%
Primary driversOnly 1 of 5 core features adopted
Active-seat penetration is 14%
SSO configuration has been blocked for 11 days
NEXT BEST ACTION
Recommended focus
P2Investigate the technical implementation blocker
SSO configuration has been blocked for 11 days
Only 1 of 5 core features adoptedActive-seat penetration is 14%SSO configuration has been blocked for 11 days
- Goal
- Remove the blocker and establish a new first-value date.
- Channel
- Implementation working session
- Deadline
- Within 5 business days
PRODUCT ADOPTION
Usage and capability depth
→ 0%1 assistants0 workflows1 knowledge sources ONBOARDING & VALUE
Implementation progress
31%
✓Contract Signed
2Technical Setup
3Training
4First Value
5Complete
- Current stage
- Technical Setup
- Time to value
- In progress
- Days since signup
- 20
- Target completion
- 14 Sept 2026
Implementation blockerSSO configuration has been blocked for 11 days
RELATIONSHIP & SUPPORT
Customer signals
SentimentNeutral7.3/10 CSAT COMMERCIAL
Renewal & expansion
- ARR
- $57K
- Renewal date
- 17 Aug 2027
- Days remaining
- 351
- Expansion signal
- Not currently
CUSTOMER HISTORY
Recent timeline
Latest 3 eventsCustomer touchpointReviewed progress against success outcomes.
21 Aug 2026 Support case updated2 issues remain open.
15 Aug 2026 Health score recalculatedUsage trend moved to stable.
29 Jul 2026