Back to accountsKPSMBAdoption
Kindred People
HR Services · Owned by Owen Brooks
85/ 100
HEALTH SCOREHealthy
ANNUAL RECURRING REVENUE$15KSMB account
RENEWAL186 days5 Mar 2027 · 86% likelihood
ACTIVE SEATS23 / 3272% utilization
LAST MEANINGFUL CONTACT19 days agoExpected cadence: 40 days
EXPLAINABLE HEALTHHealth score breakdown
Every component is deterministic and traceable to customer signals.
Weighted score: 85Product AdoptionActive seats, core feature depth, and weekly usage trend6830%
EngagementContact recency and stakeholder engagement trend9020%
Value RealizationOnboarding progress, blockers, and time to first value10015%
SentimentCustomer sentiment and CSAT8915%
Support ExperienceOpen-ticket load and critical issue severity9610%
CommercialRenewal likelihood, timing, and expansion signals8610%
NEXT BEST ACTION
Recommended focus
P3Schedule a focused adoption review
Product engagement is below the expected level for this stage.
72% seat utilization+6% weekly usage trend3/5 core features adopted
- Goal
- Identify blockers and agree on a measurable adoption plan.
- Channel
- Scaled adoption email + office hours
- Deadline
- Within 10 business days
PRODUCT ADOPTION
Usage and capability depth
↗ +6%2 assistants1 workflows3 knowledge sources ONBOARDING & VALUE
Value realization
100%
✓Contract Signed
✓Technical Setup
✓Training
✓First Value
✓Complete
- Current stage
- Complete
- Time to value
- Complete
- Days since signup
- 396
- Target completion
- 24 Sept 2025
RELATIONSHIP & SUPPORT
Customer signals
SentimentPositive8.7/10 CSAT COMMERCIAL
Renewal & expansion
- ARR
- $15K
- Renewal date
- 5 Mar 2027
- Days remaining
- 186
- Expansion signal
- Not currently
CUSTOMER HISTORY
Recent timeline
Latest 3 eventsCustomer touchpointLast recorded customer conversation.
12 Aug 2026 Product adoption milestone3 core features are now in active use.
9 Aug 2026 Health score recalculatedUsage trend moved to stable.
30 Jul 2026