Back to accountsIHEnterpriseRenewal
Indigo Health
Health Technology · Owned by Maya Chen
55/ 100
HEALTH SCOREAt Risk
ANNUAL RECURRING REVENUE$137KEnterprise account
RENEWAL73 days12 Nov 2026 · 51% likelihood
ACTIVE SEATS128 / 29044% utilization
LAST MEANINGFUL CONTACT20 days agoExpected cadence: 18 days
EXPLAINABLE HEALTHHealth score breakdown
Every component is deterministic and traceable to customer signals.
Weighted score: 55Product AdoptionActive seats, core feature depth, and weekly usage trend4430%
EngagementContact recency and stakeholder engagement trend4720%
Value RealizationOnboarding progress, blockers, and time to first value10015%
SentimentCustomer sentiment and CSAT4715%
Support ExperienceOpen-ticket load and critical issue severity6010%
CommercialRenewal likelihood, timing, and expansion signals4310%
Primary driversNo meaningful contact in 20 days
Only 2 of 5 core features adopted
Active-seat penetration is 44%
3 unresolved support tickets
NEXT BEST ACTION
Recommended focus
P1Schedule an executive value and renewal review
Enterprise renewal exposure is elevated because adoption or engagement is weak.
No meaningful contact in 20 daysOnly 2 of 5 core features adoptedActive-seat penetration is 44%
- Goal
- Reconfirm business value and surface blockers before commercial negotiation.
- Channel
- Executive business review
- Deadline
- Within 2 business days
PRODUCT ADOPTION
Usage and capability depth
↘ -12%Seat activation128 of 290
7 assistants4 workflows2 knowledge sources ONBOARDING & VALUE
Value realization
100%
✓Contract Signed
✓Technical Setup
✓Training
✓First Value
✓Complete
- Current stage
- Complete
- Time to value
- Complete
- Days since signup
- 367
- Target completion
- 23 Oct 2025
RELATIONSHIP & SUPPORT
Customer signals
EngagementDeclining↘ Declining SentimentNegative6/10 CSAT COMMERCIAL
Renewal & expansion
- ARR
- $137K
- Renewal date
- 12 Nov 2026
- Days remaining
- 73
- Expansion signal
- Not currently
CUSTOMER HISTORY
Recent timeline
Latest 3 eventsCustomer touchpointLast recorded customer conversation.
11 Aug 2026 Support case updated3 issues remain open.
10 Aug 2026 Health score recalculatedUsage trend moved to declining.
31 Jul 2026