Back to accountsDPMid-MarketAdoption
Delta Property
Real Estate · Owned by Maya Chen
62/ 100
HEALTH SCOREAt Risk
ANNUAL RECURRING REVENUE$45KMid-Market account
RENEWAL199 days18 Mar 2027 · 66% likelihood
ACTIVE SEATS36 / 7846% utilization
LAST MEANINGFUL CONTACT33 days agoExpected cadence: 25 days
EXPLAINABLE HEALTHHealth score breakdown
Every component is deterministic and traceable to customer signals.
Weighted score: 62Product AdoptionActive seats, core feature depth, and weekly usage trend4730%
EngagementContact recency and stakeholder engagement trend3720%
Value RealizationOnboarding progress, blockers, and time to first value10015%
SentimentCustomer sentiment and CSAT6915%
Support ExperienceOpen-ticket load and critical issue severity8210%
CommercialRenewal likelihood, timing, and expansion signals6610%
Primary driversNo meaningful contact in 33 days
Only 2 of 5 core features adopted
Active-seat penetration is 46%
NEXT BEST ACTION
Recommended focus
P3Re-engage the champion and confirm priorities
Contact is outside the Mid-Market relationship cadence.
No meaningful contact in 33 daysOnly 2 of 5 core features adoptedActive-seat penetration is 46%
- Goal
- Restore stakeholder engagement and confirm current success outcomes.
- Channel
- Personalized CSM outreach
- Deadline
- Within 10 business days
PRODUCT ADOPTION
Usage and capability depth
↘ -7%2 assistants1 workflows2 knowledge sources ONBOARDING & VALUE
Value realization
100%
✓Contract Signed
✓Technical Setup
✓Training
✓First Value
✓Complete
- Current stage
- Complete
- Time to value
- Complete
- Days since signup
- 251
- Target completion
- 16 Feb 2026
RELATIONSHIP & SUPPORT
Customer signals
EngagementDeclining↘ Declining SentimentNeutral7.2/10 CSAT COMMERCIAL
Renewal & expansion
- ARR
- $45K
- Renewal date
- 18 Mar 2027
- Days remaining
- 199
- Expansion signal
- Not currently
CUSTOMER HISTORY
Recent timeline
Latest 3 eventsCustomer touchpointLast recorded customer conversation.
29 Jul 2026 Support case updated1 issue remain open.
14 Aug 2026 Health score recalculatedUsage trend moved to stable.
24 Jul 2026