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Sprout Social Impact
Nonprofit · Owned by Priya Shah
61/ 100
HEALTH SCOREAt Risk
ANNUAL RECURRING REVENUE$10KSMB account
RENEWAL88 days27 Nov 2026 · 62% likelihood
ACTIVE SEATS7 / 1839% utilization
LAST MEANINGFUL CONTACT52 days agoExpected cadence: 40 days
EXPLAINABLE HEALTHHealth score breakdown
Every component is deterministic and traceable to customer signals.
Weighted score: 61Product AdoptionActive seats, core feature depth, and weekly usage trend3930%
EngagementContact recency and stakeholder engagement trend3820%
Value RealizationOnboarding progress, blockers, and time to first value10015%
SentimentCustomer sentiment and CSAT7115%
Support ExperienceOpen-ticket load and critical issue severity9610%
CommercialRenewal likelihood, timing, and expansion signals6210%
Primary driversWeekly usage declined 19%
No meaningful contact in 52 days
Only 2 of 5 core features adopted
Active-seat penetration is 39%
NEXT BEST ACTION
Recommended focus
P2Begin a value-led renewal risk review
SMB renewal exposure is elevated because adoption or engagement is weak.
Weekly usage declined 19%No meaningful contact in 52 daysOnly 2 of 5 core features adopted
- Goal
- Reconfirm business value and surface blockers before commercial negotiation.
- Channel
- CSM renewal call
- Deadline
- Within 5 business days
PRODUCT ADOPTION
Usage and capability depth
↘ -19%1 assistants0 workflows2 knowledge sources ONBOARDING & VALUE
Value realization
100%
✓Contract Signed
✓Technical Setup
✓Training
✓First Value
✓Complete
- Current stage
- Complete
- Time to value
- Complete
- Days since signup
- 193
- Target completion
- 15 Apr 2026
RELATIONSHIP & SUPPORT
Customer signals
EngagementDeclining↘ Declining SentimentNeutral7.5/10 CSAT COMMERCIAL
Renewal & expansion
- ARR
- $10K
- Renewal date
- 27 Nov 2026
- Days remaining
- 88
- Expansion signal
- Not currently
CUSTOMER HISTORY
Recent timeline
Latest 3 eventsCustomer touchpointLast recorded customer conversation.
10 Jul 2026 Product adoption milestone2 core features are now in active use.
9 Aug 2026 Health score recalculatedUsage trend moved to declining.
26 Jul 2026