Back to accountsISMid-MarketAdoption
Ironclad Supply
Supply Chain · Owned by Maya Chen
61/ 100
HEALTH SCOREAt Risk
ANNUAL RECURRING REVENUE$59KMid-Market account
RENEWAL147 days25 Jan 2027 · 61% likelihood
ACTIVE SEATS47 / 12039% utilization
LAST MEANINGFUL CONTACT26 days agoExpected cadence: 25 days
EXPLAINABLE HEALTHHealth score breakdown
Every component is deterministic and traceable to customer signals.
Weighted score: 61Product AdoptionActive seats, core feature depth, and weekly usage trend4230%
EngagementContact recency and stakeholder engagement trend5120%
Value RealizationOnboarding progress, blockers, and time to first value10015%
SentimentCustomer sentiment and CSAT6915%
Support ExperienceOpen-ticket load and critical issue severity7010%
CommercialRenewal likelihood, timing, and expansion signals6110%
Primary driversNo meaningful contact in 26 days
Only 2 of 5 core features adopted
Active-seat penetration is 39%
NEXT BEST ACTION
Recommended focus
P3Re-engage the champion and confirm priorities
Contact is outside the Mid-Market relationship cadence.
No meaningful contact in 26 daysOnly 2 of 5 core features adoptedActive-seat penetration is 39%
- Goal
- Restore stakeholder engagement and confirm current success outcomes.
- Channel
- Personalized CSM outreach
- Deadline
- Within 10 business days
PRODUCT ADOPTION
Usage and capability depth
↘ -14%3 assistants2 workflows2 knowledge sources ONBOARDING & VALUE
Value realization
100%
✓Contract Signed
✓Technical Setup
✓Training
✓First Value
✓Complete
- Current stage
- Complete
- Time to value
- Complete
- Days since signup
- 885
- Target completion
- 23 May 2024
RELATIONSHIP & SUPPORT
Customer signals
EngagementDeclining↘ Declining SentimentNeutral7.1/10 CSAT COMMERCIAL
Renewal & expansion
- ARR
- $59K
- Renewal date
- 25 Jan 2027
- Days remaining
- 147
- Expansion signal
- Not currently
CUSTOMER HISTORY
Recent timeline
Latest 3 eventsCustomer touchpointLast recorded customer conversation.
5 Aug 2026 Support case updated2 issues remain open.
11 Aug 2026 Health score recalculatedUsage trend moved to declining.
28 Jul 2026