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Willow Care
Healthcare · Owned by Priya Shah
82/ 100
HEALTH SCOREHealthy
ANNUAL RECURRING REVENUE$47KMid-Market account
RENEWAL29 days29 Sept 2026 · 85% likelihood
ACTIVE SEATS63 / 8872% utilization
LAST MEANINGFUL CONTACT15 days agoExpected cadence: 25 days
EXPLAINABLE HEALTHHealth score breakdown
Every component is deterministic and traceable to customer signals.
Weighted score: 82Product AdoptionActive seats, core feature depth, and weekly usage trend6730%
EngagementContact recency and stakeholder engagement trend8420%
Value RealizationOnboarding progress, blockers, and time to first value10015%
SentimentCustomer sentiment and CSAT8815%
Support ExperienceOpen-ticket load and critical issue severity8210%
CommercialRenewal likelihood, timing, and expansion signals8510%
NEXT BEST ACTION
Recommended focus
P3Schedule a focused adoption review
Product engagement is below the expected level for this stage.
72% seat utilization+4% weekly usage trend3/5 core features adopted
- Goal
- Identify blockers and agree on a measurable adoption plan.
- Channel
- CSM-led adoption review
- Deadline
- Within 10 business days
PRODUCT ADOPTION
Usage and capability depth
→ +4%5 assistants3 workflows3 knowledge sources ONBOARDING & VALUE
Value realization
100%
✓Contract Signed
✓Technical Setup
✓Training
✓First Value
✓Complete
- Current stage
- Complete
- Time to value
- Complete
- Days since signup
- 827
- Target completion
- 20 Jul 2024
RELATIONSHIP & SUPPORT
Customer signals
SentimentPositive8.5/10 CSAT COMMERCIAL
Renewal & expansion
- ARR
- $47K
- Renewal date
- 29 Sept 2026
- Days remaining
- 29
- Expansion signal
- Not currently
CUSTOMER HISTORY
Recent timeline
Latest 3 eventsCustomer touchpointLast recorded customer conversation.
16 Aug 2026 Support case updated1 issue remain open.
13 Aug 2026 Health score recalculatedUsage trend moved to stable.
30 Jul 2026