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Redwood Mobility
Automotive · Owned by User
83/ 100
HEALTH SCOREHealthy
ANNUAL RECURRING REVENUE$141KEnterprise account
RENEWAL192 days11 Mar 2027 · 91% likelihood
ACTIVE SEATS249 / 31080% utilization
LAST MEANINGFUL CONTACT17 days agoExpected cadence: 18 days
EXPLAINABLE HEALTHHealth score breakdown
Every component is deterministic and traceable to customer signals.
Weighted score: 83Product AdoptionActive seats, core feature depth, and weekly usage trend7830%
EngagementContact recency and stakeholder engagement trend6820%
Value RealizationOnboarding progress, blockers, and time to first value10015%
SentimentCustomer sentiment and CSAT9015%
Support ExperienceOpen-ticket load and critical issue severity8210%
CommercialRenewal likelihood, timing, and expansion signals9110%
NEXT BEST ACTION
Recommended focus
P3Schedule a focused adoption review
Product engagement is below the expected level for this stage.
80% seat utilization+7% weekly usage trend4/5 core features adopted
- Goal
- Identify blockers and agree on a measurable adoption plan.
- Channel
- CSM-led adoption review
- Deadline
- Within 10 business days
PRODUCT ADOPTION
Usage and capability depth
↗ +7%Seat activation249 of 310
21 assistants12 workflows4 knowledge sources ONBOARDING & VALUE
Value realization
100%
✓Contract Signed
✓Technical Setup
✓Training
✓First Value
✓Complete
- Current stage
- Complete
- Time to value
- Complete
- Days since signup
- 740
- Target completion
- 15 Oct 2024
RELATIONSHIP & SUPPORT
Customer signals
SentimentPositive8.9/10 CSAT COMMERCIAL
Renewal & expansion
- ARR
- $141K
- Renewal date
- 11 Mar 2027
- Days remaining
- 192
- Expansion signal
- Not currently
CUSTOMER HISTORY
Recent timeline
Latest 3 eventsCustomer touchpointLast recorded customer conversation.
14 Aug 2026 Support case updated1 issue remain open.
9 Aug 2026 Health score recalculatedUsage trend moved to stable.
22 Jul 2026