Back to accountsMTEnterpriseRenewal
Meridian Telecom
Telecommunications · Owned by Maya Chen
48/ 100
HEALTH SCORECritical
ANNUAL RECURRING REVENUE$174KEnterprise account
RENEWAL82 days21 Nov 2026 · 44% likelihood
ACTIVE SEATS158 / 45035% utilization
LAST MEANINGFUL CONTACT27 days agoExpected cadence: 18 days
EXPLAINABLE HEALTHHealth score breakdown
Every component is deterministic and traceable to customer signals.
Weighted score: 48Product AdoptionActive seats, core feature depth, and weekly usage trend3630%
EngagementContact recency and stakeholder engagement trend2820%
Value RealizationOnboarding progress, blockers, and time to first value10015%
SentimentCustomer sentiment and CSAT6715%
Support ExperienceOpen-ticket load and critical issue severity3310%
CommercialRenewal likelihood, timing, and expansion signals3610%
Primary driversWeekly usage declined 25%
No meaningful contact in 27 days
Only 2 of 5 core features adopted
Active-seat penetration is 35%
NEXT BEST ACTION
Recommended focus
P1Coordinate a support escalation and customer recovery plan
Unresolved product issues are now affecting trust and retention.
Weekly usage declined 25%No meaningful contact in 27 daysOnly 2 of 5 core features adopted
- Goal
- Restore confidence, set ownership, and close critical issues.
- Channel
- Cross-functional escalation call
- Deadline
- Within 2 business days
PRODUCT ADOPTION
Usage and capability depth
↘ -25%Seat activation158 of 450
10 assistants5 workflows2 knowledge sources ONBOARDING & VALUE
Value realization
100%
✓Contract Signed
✓Technical Setup
✓Training
✓First Value
✓Complete
- Current stage
- Complete
- Time to value
- Complete
- Days since signup
- 653
- Target completion
- 10 Jan 2025
RELATIONSHIP & SUPPORT
Customer signals
EngagementDeclining↘ Declining SentimentNeutral6.7/10 CSAT COMMERCIAL
Renewal & expansion
- ARR
- $174K
- Renewal date
- 21 Nov 2026
- Days remaining
- 82
- Expansion signal
- Not currently
CUSTOMER HISTORY
Recent timeline
Latest 3 eventsCustomer touchpointLast recorded customer conversation.
4 Aug 2026 Support case updated3 issues remain open.
12 Aug 2026 Health score recalculatedUsage trend moved to declining.
25 Jul 2026