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CloudNine Media
Advertising · Owned by User
88/ 100
HEALTH SCOREHealthy
ANNUAL RECURRING REVENUE$16KSMB account
RENEWAL207 days26 Mar 2027 · 89% likelihood
ACTIVE SEATS22 / 2879% utilization
LAST MEANINGFUL CONTACT25 days agoExpected cadence: 40 days
EXPLAINABLE HEALTHHealth score breakdown
Every component is deterministic and traceable to customer signals.
Weighted score: 88Product AdoptionActive seats, core feature depth, and weekly usage trend8030%
EngagementContact recency and stakeholder engagement trend8320%
Value RealizationOnboarding progress, blockers, and time to first value10015%
SentimentCustomer sentiment and CSAT9015%
Support ExperienceOpen-ticket load and critical issue severity9610%
CommercialRenewal likelihood, timing, and expansion signals8910%
NEXT BEST ACTION
Recommended focus
P3Schedule a focused adoption review
Product engagement is below the expected level for this stage.
79% seat utilization+13% weekly usage trend4/5 core features adopted
- Goal
- Identify blockers and agree on a measurable adoption plan.
- Channel
- Scaled adoption email + office hours
- Deadline
- Within 10 business days
PRODUCT ADOPTION
Usage and capability depth
↗ +13%3 assistants2 workflows4 knowledge sources ONBOARDING & VALUE
Value realization
100%
✓Contract Signed
✓Technical Setup
✓Training
✓First Value
✓Complete
- Current stage
- Complete
- Time to value
- Complete
- Days since signup
- 624
- Target completion
- 8 Feb 2025
RELATIONSHIP & SUPPORT
Customer signals
SentimentPositive9/10 CSAT COMMERCIAL
Renewal & expansion
- ARR
- $16K
- Renewal date
- 26 Mar 2027
- Days remaining
- 207
- Expansion signal
- Not currently
CUSTOMER HISTORY
Recent timeline
Latest 3 eventsCustomer touchpointLast recorded customer conversation.
6 Aug 2026 Product adoption milestone4 core features are now in active use.
13 Aug 2026 Health score recalculatedUsage trend moved to increasing.
26 Jul 2026