Back to accountsFMid-MarketOnboarding
Fieldstone
Construction · Owned by Priya Shah
77/ 100
HEALTH SCOREMonitor
ANNUAL RECURRING REVENUE$41KMid-Market account
RENEWAL343 days9 Aug 2027 · 84% likelihood
ACTIVE SEATS31 / 7044% utilization
LAST MEANINGFUL CONTACT7 days agoExpected cadence: 25 days
EXPLAINABLE HEALTHHealth score breakdown
Every component is deterministic and traceable to customer signals.
Weighted score: 77Product AdoptionActive seats, core feature depth, and weekly usage trend5230%
EngagementContact recency and stakeholder engagement trend9820%
Value RealizationOnboarding progress, blockers, and time to first value7915%
SentimentCustomer sentiment and CSAT8815%
Support ExperienceOpen-ticket load and critical issue severity8210%
CommercialRenewal likelihood, timing, and expansion signals8410%
Primary driversOnly 2 of 5 core features adopted
Active-seat penetration is 44%
NEXT BEST ACTION
Recommended focus
P3Schedule a focused adoption review
Product engagement is below the expected level for this stage.
Only 2 of 5 core features adoptedActive-seat penetration is 44%
- Goal
- Identify blockers and agree on a measurable adoption plan.
- Channel
- CSM-led adoption review
- Deadline
- Within 10 business days
PRODUCT ADOPTION
Usage and capability depth
↗ +8%1 assistants1 workflows2 knowledge sources ONBOARDING & VALUE
Implementation progress
67%
✓Contract Signed
✓Technical Setup
✓Training
4First Value
5Complete
- Current stage
- Training
- Time to value
- First value reached
- Days since signup
- 33
- Target completion
- 1 Sept 2026
RELATIONSHIP & SUPPORT
Customer signals
EngagementIncreasing↗ Increasing SentimentPositive8.6/10 CSAT COMMERCIAL
Renewal & expansion
- ARR
- $41K
- Renewal date
- 9 Aug 2027
- Days remaining
- 343
- Expansion signal
- Not currently
CUSTOMER HISTORY
Recent timeline
Latest 3 eventsCustomer touchpointReviewed progress against success outcomes.
24 Aug 2026 Support case updated1 issue remain open.
14 Aug 2026 Health score recalculatedUsage trend moved to stable.
27 Jul 2026