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Mosaic Travel
Travel · Owned by Maya Chen
95/ 100
HEALTH SCOREHealthy
ANNUAL RECURRING REVENUE$22KSMB account
RENEWAL118 days27 Dec 2026 · 93% likelihood
ACTIVE SEATS35 / 3892% utilization
LAST MEANINGFUL CONTACT14 days agoExpected cadence: 40 days
EXPLAINABLE HEALTHHealth score breakdown
Every component is deterministic and traceable to customer signals.
Weighted score: 95Product AdoptionActive seats, core feature depth, and weekly usage trend9030%
EngagementContact recency and stakeholder engagement trend9820%
Value RealizationOnboarding progress, blockers, and time to first value10015%
SentimentCustomer sentiment and CSAT9215%
Support ExperienceOpen-ticket load and critical issue severity9610%
CommercialRenewal likelihood, timing, and expansion signals9910%
NEXT BEST ACTION
Recommended focus
P3Explore additional seats and a second-team rollout
Strong adoption, sentiment, and usage momentum indicate credible expansion readiness.
92% seat utilization+26% weekly usage trend4/5 core features adopted
- Goal
- Validate a qualified expansion path without disrupting customer value.
- Channel
- Value review + discovery
- Deadline
- Within 10 business days
PRODUCT ADOPTION
Usage and capability depth
↗ +26%4 assistants2 workflows4 knowledge sources ONBOARDING & VALUE
Value realization
100%
✓Contract Signed
✓Technical Setup
✓Training
✓First Value
✓Complete
- Current stage
- Complete
- Time to value
- Complete
- Days since signup
- 537
- Target completion
- 6 May 2025
RELATIONSHIP & SUPPORT
Customer signals
EngagementIncreasing↗ Increasing SentimentPositive9.5/10 CSAT COMMERCIAL
Renewal & expansion
Expansion potential- ARR
- $22K
- Renewal date
- 27 Dec 2026
- Days remaining
- 118
- Expansion signal
- Qualified
CUSTOMER HISTORY
Recent timeline
Latest 3 eventsCustomer touchpointReviewed progress against success outcomes.
17 Aug 2026 Product adoption milestone4 core features are now in active use.
9 Aug 2026 Health score recalculatedUsage trend moved to increasing.
29 Jul 2026