Back to accountsPLMid-MarketRenewal
Pioneer Legal
Legal · Owned by User
53/ 100
HEALTH SCOREAt Risk
ANNUAL RECURRING REVENUE$61KMid-Market account
RENEWAL55 days25 Oct 2026 · 49% likelihood
ACTIVE SEATS39 / 10537% utilization
LAST MEANINGFUL CONTACT31 days agoExpected cadence: 25 days
EXPLAINABLE HEALTHHealth score breakdown
Every component is deterministic and traceable to customer signals.
Weighted score: 53Product AdoptionActive seats, core feature depth, and weekly usage trend4030%
EngagementContact recency and stakeholder engagement trend4120%
Value RealizationOnboarding progress, blockers, and time to first value10015%
SentimentCustomer sentiment and CSAT4815%
Support ExperienceOpen-ticket load and critical issue severity7010%
CommercialRenewal likelihood, timing, and expansion signals3110%
Primary driversWeekly usage declined 17%
No meaningful contact in 31 days
Only 2 of 5 core features adopted
Active-seat penetration is 37%
NEXT BEST ACTION
Recommended focus
P1Begin a value-led renewal risk review
Mid-Market renewal exposure is elevated because adoption or engagement is weak.
Weekly usage declined 17%No meaningful contact in 31 daysOnly 2 of 5 core features adopted
- Goal
- Reconfirm business value and surface blockers before commercial negotiation.
- Channel
- CSM renewal call
- Deadline
- Within 2 business days
PRODUCT ADOPTION
Usage and capability depth
↘ -17%3 assistants1 workflows2 knowledge sources ONBOARDING & VALUE
Value realization
100%
✓Contract Signed
✓Technical Setup
✓Training
✓First Value
✓Complete
- Current stage
- Complete
- Time to value
- Complete
- Days since signup
- 508
- Target completion
- 4 Jun 2025
RELATIONSHIP & SUPPORT
Customer signals
EngagementDeclining↘ Declining SentimentNegative6.2/10 CSAT COMMERCIAL
Renewal & expansion
- ARR
- $61K
- Renewal date
- 25 Oct 2026
- Days remaining
- 55
- Expansion signal
- Not currently
CUSTOMER HISTORY
Recent timeline
Latest 3 eventsCustomer touchpointLast recorded customer conversation.
31 Jul 2026 Support case updated2 issues remain open.
10 Aug 2026 Health score recalculatedUsage trend moved to declining.
30 Jul 2026