Back to accountsEFMid-MarketMature
Evergreen Foods
Food & Beverage · Owned by Priya Shah
82/ 100
HEALTH SCOREHealthy
ANNUAL RECURRING REVENUE$49KMid-Market account
RENEWAL213 days1 Apr 2027 · 86% likelihood
ACTIVE SEATS67 / 9571% utilization
LAST MEANINGFUL CONTACT16 days agoExpected cadence: 25 days
EXPLAINABLE HEALTHHealth score breakdown
Every component is deterministic and traceable to customer signals.
Weighted score: 82Product AdoptionActive seats, core feature depth, and weekly usage trend6830%
EngagementContact recency and stakeholder engagement trend8320%
Value RealizationOnboarding progress, blockers, and time to first value10015%
SentimentCustomer sentiment and CSAT8915%
Support ExperienceOpen-ticket load and critical issue severity8210%
CommercialRenewal likelihood, timing, and expansion signals8610%
NEXT BEST ACTION
Recommended focus
P3Schedule a focused adoption review
Product engagement is below the expected level for this stage.
71% seat utilization+8% weekly usage trend3/5 core features adopted
- Goal
- Identify blockers and agree on a measurable adoption plan.
- Channel
- CSM-led adoption review
- Deadline
- Within 10 business days
PRODUCT ADOPTION
Usage and capability depth
↗ +8%7 assistants4 workflows3 knowledge sources ONBOARDING & VALUE
Value realization
100%
✓Contract Signed
✓Technical Setup
✓Training
✓First Value
✓Complete
- Current stage
- Complete
- Time to value
- Complete
- Days since signup
- 479
- Target completion
- 3 Jul 2025
RELATIONSHIP & SUPPORT
Customer signals
SentimentPositive8.8/10 CSAT COMMERCIAL
Renewal & expansion
- ARR
- $49K
- Renewal date
- 1 Apr 2027
- Days remaining
- 213
- Expansion signal
- Not currently
CUSTOMER HISTORY
Recent timeline
Latest 3 eventsCustomer touchpointLast recorded customer conversation.
15 Aug 2026 Support case updated1 issue remain open.
11 Aug 2026 Health score recalculatedUsage trend moved to stable.
31 Jul 2026