Back to accountsBHSMBAdoption
Beacon HR
HR Technology · Owned by Owen Brooks
63/ 100
HEALTH SCOREAt Risk
ANNUAL RECURRING REVENUE$18KSMB account
RENEWAL151 days29 Jan 2027 · 69% likelihood
ACTIVE SEATS17 / 4240% utilization
LAST MEANINGFUL CONTACT47 days agoExpected cadence: 40 days
EXPLAINABLE HEALTHHealth score breakdown
Every component is deterministic and traceable to customer signals.
Weighted score: 63Product AdoptionActive seats, core feature depth, and weekly usage trend4330%
EngagementContact recency and stakeholder engagement trend4520%
Value RealizationOnboarding progress, blockers, and time to first value10015%
SentimentCustomer sentiment and CSAT7015%
Support ExperienceOpen-ticket load and critical issue severity8210%
CommercialRenewal likelihood, timing, and expansion signals6910%
Primary driversNo meaningful contact in 47 days
Only 2 of 5 core features adopted
Active-seat penetration is 40%
NEXT BEST ACTION
Recommended focus
P3Send a targeted re-engagement sequence
Contact is outside the SMB relationship cadence.
No meaningful contact in 47 daysOnly 2 of 5 core features adoptedActive-seat penetration is 40%
- Goal
- Restore stakeholder engagement and confirm current success outcomes.
- Channel
- Automated email sequence
- Deadline
- Within 10 business days
PRODUCT ADOPTION
Usage and capability depth
↘ -11%1 assistants1 workflows2 knowledge sources ONBOARDING & VALUE
Value realization
100%
✓Contract Signed
✓Technical Setup
✓Training
✓First Value
✓Complete
- Current stage
- Complete
- Time to value
- Complete
- Days since signup
- 450
- Target completion
- 1 Aug 2025
RELATIONSHIP & SUPPORT
Customer signals
EngagementDeclining↘ Declining SentimentNeutral7.4/10 CSAT COMMERCIAL
Renewal & expansion
- ARR
- $18K
- Renewal date
- 29 Jan 2027
- Days remaining
- 151
- Expansion signal
- Not currently
CUSTOMER HISTORY
Recent timeline
Latest 3 eventsCustomer touchpointLast recorded customer conversation.
15 Jul 2026 Support case updated1 issue remain open.
12 Aug 2026 Health score recalculatedUsage trend moved to declining.
21 Jul 2026