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Orbit Energy
Energy · Owned by Maya Chen
78/ 100
HEALTH SCOREMonitor
ANNUAL RECURRING REVENUE$118KEnterprise account
RENEWAL96 days5 Dec 2026 · 90% likelihood
ACTIVE SEATS179 / 22081% utilization
LAST MEANINGFUL CONTACT34 days agoExpected cadence: 18 days
EXPLAINABLE HEALTHHealth score breakdown
Every component is deterministic and traceable to customer signals.
Weighted score: 78Product AdoptionActive seats, core feature depth, and weekly usage trend8230%
EngagementContact recency and stakeholder engagement trend2720%
Value RealizationOnboarding progress, blockers, and time to first value10015%
SentimentCustomer sentiment and CSAT9015%
Support ExperienceOpen-ticket load and critical issue severity9610%
CommercialRenewal likelihood, timing, and expansion signals9610%
Primary driversNo meaningful contact in 34 days
NEXT BEST ACTION
Recommended focus
P3Introduce premium workflow capabilities
Strong adoption, sentiment, and usage momentum indicate credible expansion readiness.
No meaningful contact in 34 days
- Goal
- Validate a qualified expansion path without disrupting customer value.
- Channel
- Value review + discovery
- Deadline
- Within 10 business days
PRODUCT ADOPTION
Usage and capability depth
↗ +15%Seat activation179 of 220
19 assistants10 workflows4 knowledge sources ONBOARDING & VALUE
Value realization
100%
✓Contract Signed
✓Technical Setup
✓Training
✓First Value
✓Complete
- Current stage
- Complete
- Time to value
- Complete
- Days since signup
- 421
- Target completion
- 30 Aug 2025
RELATIONSHIP & SUPPORT
Customer signals
SentimentPositive9.1/10 CSAT COMMERCIAL
Renewal & expansion
Expansion potential- ARR
- $118K
- Renewal date
- 5 Dec 2026
- Days remaining
- 96
- Expansion signal
- Qualified
CUSTOMER HISTORY
Recent timeline
Latest 3 eventsCustomer touchpointLast recorded customer conversation.
28 Jul 2026 Product adoption milestone4 core features are now in active use.
13 Aug 2026 Health score recalculatedUsage trend moved to increasing.
22 Jul 2026