Back to accountsLCSMBOnboarding
Luma Creative
Media · Owned by Priya Shah
89/ 100
HEALTH SCOREHealthy
ANNUAL RECURRING REVENUE$14KSMB account
RENEWAL348 days14 Aug 2027 · 91% likelihood
ACTIVE SEATS24 / 3080% utilization
LAST MEANINGFUL CONTACT5 days agoExpected cadence: 40 days
EXPLAINABLE HEALTHHealth score breakdown
Every component is deterministic and traceable to customer signals.
Weighted score: 89Product AdoptionActive seats, core feature depth, and weekly usage trend7630%
EngagementContact recency and stakeholder engagement trend9820%
Value RealizationOnboarding progress, blockers, and time to first value9415%
SentimentCustomer sentiment and CSAT9115%
Support ExperienceOpen-ticket load and critical issue severity9610%
CommercialRenewal likelihood, timing, and expansion signals9110%
NEXT BEST ACTION
Recommended focus
P3Schedule a focused adoption review
Product engagement is below the expected level for this stage.
80% seat utilization+19% weekly usage trend3/5 core features adopted
- Goal
- Identify blockers and agree on a measurable adoption plan.
- Channel
- Scaled adoption email + office hours
- Deadline
- Within 10 business days
PRODUCT ADOPTION
Usage and capability depth
↗ +19%2 assistants1 workflows3 knowledge sources ONBOARDING & VALUE
Implementation progress
82%
✓Contract Signed
✓Technical Setup
✓Training
✓First Value
5Complete
- Current stage
- First Value
- Time to value
- First value reached
- Days since signup
- 25
- Target completion
- 9 Sept 2026
RELATIONSHIP & SUPPORT
Customer signals
EngagementIncreasing↗ Increasing SentimentPositive9.3/10 CSAT COMMERCIAL
Renewal & expansion
- ARR
- $14K
- Renewal date
- 14 Aug 2027
- Days remaining
- 348
- Expansion signal
- Not currently
CUSTOMER HISTORY
Recent timeline
Latest 3 eventsCustomer touchpointReviewed progress against success outcomes.
26 Aug 2026 Product adoption milestone3 core features are now in active use.
15 Aug 2026 Health score recalculatedUsage trend moved to increasing.
24 Jul 2026