Back to accountsKRMid-MarketAdoption
Kinetic Retail
Retail · Owned by Maya Chen
60/ 100
HEALTH SCOREAt Risk
ANNUAL RECURRING REVENUE$56KMid-Market account
RENEWAL77 days16 Nov 2026 · 58% likelihood
ACTIVE SEATS44 / 11040% utilization
LAST MEANINGFUL CONTACT29 days agoExpected cadence: 25 days
EXPLAINABLE HEALTHHealth score breakdown
Every component is deterministic and traceable to customer signals.
Weighted score: 60Product AdoptionActive seats, core feature depth, and weekly usage trend3930%
EngagementContact recency and stakeholder engagement trend4520%
Value RealizationOnboarding progress, blockers, and time to first value10015%
SentimentCustomer sentiment and CSAT6715%
Support ExperienceOpen-ticket load and critical issue severity8210%
CommercialRenewal likelihood, timing, and expansion signals5810%
Primary driversWeekly usage declined 22%
No meaningful contact in 29 days
Only 2 of 5 core features adopted
Active-seat penetration is 40%
NEXT BEST ACTION
Recommended focus
P2Begin a value-led renewal risk review
Mid-Market renewal exposure is elevated because adoption or engagement is weak.
Weekly usage declined 22%No meaningful contact in 29 daysOnly 2 of 5 core features adopted
- Goal
- Reconfirm business value and surface blockers before commercial negotiation.
- Channel
- CSM renewal call
- Deadline
- Within 5 business days
PRODUCT ADOPTION
Usage and capability depth
↘ -22%3 assistants2 workflows2 knowledge sources ONBOARDING & VALUE
Value realization
100%
✓Contract Signed
✓Technical Setup
✓Training
✓First Value
✓Complete
- Current stage
- Complete
- Time to value
- Complete
- Days since signup
- 305
- Target completion
- 24 Dec 2025
RELATIONSHIP & SUPPORT
Customer signals
EngagementDeclining↘ Declining SentimentNeutral6.8/10 CSAT COMMERCIAL
Renewal & expansion
- ARR
- $56K
- Renewal date
- 16 Nov 2026
- Days remaining
- 77
- Expansion signal
- Not currently
CUSTOMER HISTORY
Recent timeline
Latest 3 eventsCustomer touchpointLast recorded customer conversation.
2 Aug 2026 Support case updated1 issue remain open.
10 Aug 2026 Health score recalculatedUsage trend moved to declining.
26 Jul 2026