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Summit Health
Healthcare · Owned by User
91/ 100
HEALTH SCOREHealthy
ANNUAL RECURRING REVENUE$148KEnterprise account
RENEWAL181 days28 Feb 2027 · 96% likelihood
ACTIVE SEATS289 / 34085% utilization
LAST MEANINGFUL CONTACT11 days agoExpected cadence: 18 days
EXPLAINABLE HEALTHHealth score breakdown
Every component is deterministic and traceable to customer signals.
Weighted score: 91Product AdoptionActive seats, core feature depth, and weekly usage trend8930%
EngagementContact recency and stakeholder engagement trend8420%
Value RealizationOnboarding progress, blockers, and time to first value10015%
SentimentCustomer sentiment and CSAT9215%
Support ExperienceOpen-ticket load and critical issue severity8210%
CommercialRenewal likelihood, timing, and expansion signals10010%
NEXT BEST ACTION
Recommended focus
P3Explore additional seats and a second-team rollout
Strong adoption, sentiment, and usage momentum indicate credible expansion readiness.
85% seat utilization+12% weekly usage trend5/5 core features adopted
- Goal
- Validate a qualified expansion path without disrupting customer value.
- Channel
- Value review + discovery
- Deadline
- Within 10 business days
PRODUCT ADOPTION
Usage and capability depth
↗ +12%Seat activation289 of 340
23 assistants13 workflows5 knowledge sources ONBOARDING & VALUE
Value realization
100%
✓Contract Signed
✓Technical Setup
✓Training
✓First Value
✓Complete
- Current stage
- Complete
- Time to value
- Complete
- Days since signup
- 276
- Target completion
- 22 Jan 2026
RELATIONSHIP & SUPPORT
Customer signals
SentimentPositive9.4/10 CSAT COMMERCIAL
Renewal & expansion
Expansion potential- ARR
- $148K
- Renewal date
- 28 Feb 2027
- Days remaining
- 181
- Expansion signal
- Qualified
CUSTOMER HISTORY
Recent timeline
Latest 3 eventsCustomer touchpointReviewed progress against success outcomes.
20 Aug 2026 Support case updated1 issue remain open.
11 Aug 2026 Health score recalculatedUsage trend moved to increasing.
27 Jul 2026