Back to accountsAGEnterpriseAdoption
Atlas Group
Logistics · Owned by Priya Shah
61/ 100
HEALTH SCOREAt Risk
ANNUAL RECURRING REVENUE$95KEnterprise account
RENEWAL124 days2 Jan 2027 · 55% likelihood
ACTIVE SEATS108 / 20054% utilization
LAST MEANINGFUL CONTACT6 days agoExpected cadence: 18 days
EXPLAINABLE HEALTHHealth score breakdown
Every component is deterministic and traceable to customer signals.
Weighted score: 61Product AdoptionActive seats, core feature depth, and weekly usage trend5230%
EngagementContact recency and stakeholder engagement trend8020%
Value RealizationOnboarding progress, blockers, and time to first value10015%
SentimentCustomer sentiment and CSAT4415%
Support ExperienceOpen-ticket load and critical issue severity2310%
CommercialRenewal likelihood, timing, and expansion signals5510%
Primary driversWeekly usage declined 18%
1 critical support issue open
Customer sentiment is negative
NEXT BEST ACTION
Recommended focus
P2Coordinate a support escalation and customer recovery plan
Unresolved product issues are now affecting trust and retention.
Weekly usage declined 18%1 critical support issue openCustomer sentiment is negative
- Goal
- Restore confidence, set ownership, and close critical issues.
- Channel
- Cross-functional escalation call
- Deadline
- Within 5 business days
PRODUCT ADOPTION
Usage and capability depth
↘ -18%Seat activation108 of 200
5 assistants3 workflows3 knowledge sources ONBOARDING & VALUE
Value realization
100%
✓Contract Signed
✓Technical Setup
✓Training
✓First Value
✓Complete
- Current stage
- Complete
- Time to value
- Complete
- Days since signup
- 247
- Target completion
- 20 Feb 2026
RELATIONSHIP & SUPPORT
Customer signals
EngagementDeclining↘ Declining SentimentNegative5.4/10 CSAT COMMERCIAL
Renewal & expansion
- ARR
- $95K
- Renewal date
- 2 Jan 2027
- Days remaining
- 124
- Expansion signal
- Not currently
CUSTOMER HISTORY
Recent timeline
Latest 3 eventsCustomer touchpointReviewed progress against success outcomes.
25 Aug 2026 Support case updated4 issues remain open.
12 Aug 2026 Health score recalculatedUsage trend moved to declining.
28 Jul 2026