Back to accountsNLMid-MarketOnboarding
Northstar Labs
Biotechnology · Owned by Maya Chen
54/ 100
HEALTH SCOREAt Risk
ANNUAL RECURRING REVENUE$38KMid-Market account
RENEWAL335 days1 Aug 2027 · 76% likelihood
ACTIVE SEATS12 / 7516% utilization
LAST MEANINGFUL CONTACT9 days agoExpected cadence: 25 days
EXPLAINABLE HEALTHHealth score breakdown
Every component is deterministic and traceable to customer signals.
Weighted score: 54Product AdoptionActive seats, core feature depth, and weekly usage trend2930%
EngagementContact recency and stakeholder engagement trend9220%
Value RealizationOnboarding progress, blockers, and time to first value1215%
SentimentCustomer sentiment and CSAT7115%
Support ExperienceOpen-ticket load and critical issue severity7010%
CommercialRenewal likelihood, timing, and expansion signals7610%
Primary driversOnly 1 of 5 core features adopted
Active-seat penetration is 16%
Integration setup blocked for 9 days
NEXT BEST ACTION
Recommended focus
P2Investigate the technical implementation blocker
Integration setup blocked for 9 days
Only 1 of 5 core features adoptedActive-seat penetration is 16%Integration setup blocked for 9 days
- Goal
- Remove the blocker and establish a new first-value date.
- Channel
- Implementation working session
- Deadline
- Within 5 business days
PRODUCT ADOPTION
Usage and capability depth
↘ -8%1 assistants0 workflows1 knowledge sources ONBOARDING & VALUE
Implementation progress
38%
✓Contract Signed
✓Technical Setup
3Training
4First Value
5Complete
- Current stage
- Data / Integration Setup
- Time to value
- In progress
- Days since signup
- 19
- Target completion
- 15 Sept 2026
Implementation blockerIntegration setup blocked for 9 days
RELATIONSHIP & SUPPORT
Customer signals
SentimentNeutral7.6/10 CSAT COMMERCIAL
Renewal & expansion
- ARR
- $38K
- Renewal date
- 1 Aug 2027
- Days remaining
- 335
- Expansion signal
- Not currently
CUSTOMER HISTORY
Recent timeline
Latest 3 eventsCustomer touchpointReviewed progress against success outcomes.
22 Aug 2026 Support case updated2 issues remain open.
14 Aug 2026 Health score recalculatedUsage trend moved to stable.
30 Jul 2026