Back to accountsASEnterpriseRenewal
Acme Systems
Cybersecurity · Owned by User
48/ 100
HEALTH SCORECritical
ANNUAL RECURRING REVENUE$120KEnterprise account
RENEWAL42 days12 Oct 2026 · 48% likelihood
ACTIVE SEATS96 / 24040% utilization
LAST MEANINGFUL CONTACT45 days agoExpected cadence: 18 days
EXPLAINABLE HEALTHHealth score breakdown
Every component is deterministic and traceable to customer signals.
Weighted score: 48Product AdoptionActive seats, core feature depth, and weekly usage trend3530%
EngagementContact recency and stakeholder engagement trend1520%
Value RealizationOnboarding progress, blockers, and time to first value10015%
SentimentCustomer sentiment and CSAT6915%
Support ExperienceOpen-ticket load and critical issue severity7010%
CommercialRenewal likelihood, timing, and expansion signals2210%
Primary driversWeekly usage declined 31%
No meaningful contact in 45 days
Only 2 of 5 core features adopted
Active-seat penetration is 40%
NEXT BEST ACTION
Recommended focus
P1Schedule an executive value and renewal review
Enterprise renewal exposure is elevated because adoption or engagement is weak.
Weekly usage declined 31%No meaningful contact in 45 daysOnly 2 of 5 core features adopted
- Goal
- Reconfirm business value and surface blockers before commercial negotiation.
- Channel
- Executive business review
- Deadline
- Within 2 business days
PRODUCT ADOPTION
Usage and capability depth
↘ -31%7 assistants4 workflows2 knowledge sources ONBOARDING & VALUE
Value realization
100%
✓Contract Signed
✓Technical Setup
✓Training
✓First Value
✓Complete
- Current stage
- Complete
- Time to value
- Complete
- Days since signup
- 160
- Target completion
- 18 May 2026
RELATIONSHIP & SUPPORT
Customer signals
EngagementDeclining↘ Declining SentimentNeutral7.1/10 CSAT COMMERCIAL
Renewal & expansion
- ARR
- $120K
- Renewal date
- 12 Oct 2026
- Days remaining
- 42
- Expansion signal
- Not currently
CUSTOMER HISTORY
Recent timeline
Latest 3 eventsCustomer touchpointLast recorded customer conversation.
17 Jul 2026 Support case updated2 issues remain open.
15 Aug 2026 Health score recalculatedUsage trend moved to declining.
31 Jul 2026